There were 2.4 million health service businesses in Australia in the year 2021 as reported by the Melbourne Institute of Applied Economic and Social Research. Since 2005, there has been an annual increase of growth averaging approximately 5% per year. More health services are needed in Australia with the increase of chronic conditions, ageing population, environmental changes, genetic changes and adverse reactions. The partnership between Australian health service specialists and consumers is person-centered care in their daily workflow. 

In Australia, person-centred care has increased since the publication by the Australian Bureau of Statistics in 2008 identified 59% of Australian adults having had low health literacy. Low health literacy correlates with certain hospital admissions, readmissions, non-adherence of medications, adverse events, lack of preventative behaviours, higher health risk factors, poor management of chronic diseases, rise in healthcare costs and increased mortality. Information can improve gaps in patient knowledge about costs of treatment, options in private or public health systems, medical roles, explanations of results, understanding data, clinical trials, reporting adverse effects, wellness in health, relapse and advanced life care. Specific groups of socioeconomically vulnerable people with low health literacy are amongst indigenous people, immigrants, those with disabilities and refugees. People need better health education programs and intervention tools to access, understand and use health information. 1 2

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Understanding health information is important for each stage of the patient journey with opportunities for lifelong learning.