Medical Presentations offers services and products to support your career building activities.  

 

Answers to your important questions

 

How do we communicate?

What is the process?

How secure is my information and payment?

Is the service confidential?

Do you offer document status updating?

How do we communicate?

Customers have clear expectations for honest work. 

 

Respectful good communication is imperative for the business and influences the achievement of negotiated goals.  Providing thorough, consistent and timely services enables customer retention and a trusting relationship for feedback. 

 

We can use a variety of safe online tools for communication —  Gmail, Skype, WhatsApp, Zoom, FaceTime, Facebook, Twitter, Pinterest and LinkedIn.  It is our priority, someone is always available to assist customers by answering enquiries, clarifying details and giving updates.  In some situations, we may be required to resolve a dispute or collect monies owed.

 

Communication is made via email, telephone, text messages, and postal mail (as customer preference).

Further assistance of career development can be accessed with our products in the App Store, online courses, academic blog, printables and social media.

 

We comply with the Australian Communications and Media Authority (ACMA) Calling Standards and telemarketing rules We do not participate in robocalling or robotexting. 

 

What is the process?

Responsibility, accountability and authority for services 

 

Our work is governed by the  'Australian Standards for Editing Practice'.  as set by The Institute of Professional Editors Limited (IPEd).  These core standards aspire to use a range of skills and knowledge in meeting good outcomes.

 

Medical Presentations aims to be clear about the services in editing the work of research students’ theses and dissertations.  The Institute of Professional Editors (IPEd) and the Australian Council of Graduate Research Inc (ACGR) developed 'Guidelines for editing research theses’, to give legal scope and limitations for editing services. 

 

Process for agreeing on variations

The processing of our services is clear and elegant.  Employment of a process management design enables relationship building opportunities, negotiation of timelines, workload management, content analysis, interactive updates/discussions, services, optimisation and approval of the final version. 

 

Choices are offered for the text to be:  

a)  marked up electronically and emailed in PDF format

b)  handwritten edited with proofreading marks and emailed in PDF format

c)  edited and errors identified in a summary (page, section, line)

d)  combinations of the above. 

 

Agreements are made with the student identifying the engagement of an editor process, checking and type of document delivery format before acceptance.  Marked‐up versions of the work will be kept on file as encouraged by the Universities.

 

Scheduling receipt and handover of completed work.

When a document has benefited from the editorial services, the name of the editor and a brief description of the service, in regards to the Australian Standards for Editing Practice is identified.  This information can be printed as part of the list of acknowledgements or other prefatory information.

How secure is my information and payment?

We prove secure payment processing by identifying ways your data is secure to prevent theft. 

   

 

Secure Socket Layer (SSL) is identified by a padlock icon in the URL bar   

       

SSL encryption of card information details and all other sensitive data is protected.

 

Payment Card Industry Data Security Standard (PCI DSS) compliance

Our payments for service and products are accepted using PayPal, vCita or direct bank deposit with Westpac Banking Corporation.

PayPal - meets the PCI standards of compliance using their solution called Payflow Link with 128-bit SSL encryption. Visa, MasterCard, American Express, Discover Card, and JCB all meet the minimal requirements.  Unfortunately, a fee of $5 applies. 

vCita  Health Insurance Portability and Accountability Act (HIPAA) compliant with 128-bit SSL encryption.

Stripe - all card numbers are encrypted on disk with the Advanced Encryption Standard  (AES)  256-bit SSL encryption.

You don"t need to have a PayPal or a Stripe account - you can pay with any credit or debit card.

  

No storing of customers’ credit and debit card information 

Risk of payment fraud from storing of payment details is eliminated.

 

3D Secure (3DS) 

The extensible Markup Language-based protocol is an additional security layer for online credit and debit card transactions.  It prevents fraud via credit card schemes like Verified by Visa and MasterCard SecureCode.

     

Is the service confidential?

secure management system will store your document.  Secured files can only be accessed by the editor and/or business owner. 

Record of work is kept for at least 30 days to satisfy University requirements.  At the request of the customer, work can be deleted after 30 days.

 

Our email correspondence provides 256-bit Transport Layer Security (TSL)  with 2048 Rivest–Shamir–Adleman (RSA) certificate for encryption keys for the validation and key exchange phases.  This is within the legal range of cryptography strength for international internet use. 

 

WhatsApp communication is secure with the Advanced Encryption Standard (AES) 256-bit algorithm and end-to-end encryption (E2EE).

FaceTime establishes a connection with AES 256-bit algorithm technology that is unable to be decrypted by Apple.

Zoom encrypts presentation content at the application layer using TLS 1.2 with  AES 256-bit algorithm.

Skype calls are secure with the AES 256-bit algorithm and E2EE for audio calls, text and multimedia messages. 

 

It is our protocol not to use social media for confidential communication when discussing work details, however, social media is utilised for answering brief enquires.  Facebook and Twitter are reliable with E2EE security measures.  LinkedIn enables an opt-in SSL encryption.

 

Personal data and information privacy

We collect information for the following purposes; services, customer support, promotional contact with our Visitors and Users, statistical data for service improvement to comply with applicable laws and regulations.

 

Only personal information needed for the services is received, collected and stored.

Stored information includes;  name, login, e-mail address, address, phone number, password and purchase history.

Credit card information from transactions is always automated and not stored by us.

Electronic communication information is stored; comments, feedback, rewards program, product reviews and recommendations.

Your data is stored through Wix.com data storage, databases and applications. The firewall protects stored data on secure servers.

People can interact with us anonymously.

Employee/s  sign a confidentiality agreement prior to undertaking work.

You have exclusive ownership and control of your documents.

There is no sharing of contact details from enquiries or content to 'third parties'.

Upon your request, we are happy to sign a non-disclosure agreement 

Accepting of changes to submitted work

Modifications are accepted during the process of the service work.

 

Compliance with SPAM ACT

In accordance with the SPAM ACT 2003, offers, advertising and promotions are only sent via email, with consent, identification and an unsubscribe option.

 

Privacy from use of cookies

Our Web site does not collect information from computers with cookies to identify information about our users. 

 

Communicating needs

If you have any concerns, we will contact you immediately. consider your suggestions and make appropriate changes.

You can contact us if you don’t want us to process your data anymore by emailing

joanne@medicalpresentations.com.au

    

  

Do you offer document status updating?

 

We give you relevant updates of the editorial process and stage of your document as requested.

 

 

Frequently Asked Questions

 
 
 
 
 
Medical Presentations

 

© Copyright 2019. Medical Presentations 

ABN: 44 676 467 165

Medical Presentations Service Offering